Government becomes strict, CEO’s chair in danger! Now senior officials will personally land at airports:

If your Indigo flight has been canceled or delayed by hours in the last few days, then you are not alone. After the nationwide outcry due to major irregularities in the operation of Indigo Airlines, the government has now taken a tough stance. The Ministry of Civil Aviation (MoCA) and DGCA have been continuously monitoring the situation since December 3 and now the threat of action is hanging on the top management of the airline in this matter.

Government’s action mode: Now senior officials will personally inspect the airport

Taking serious note of the huge inconvenience being caused to the passengers, the government has now decided to take stock of the situation at the ground level.

• All senior officials of the ministry have been directed to visit airports across the country.
• These officials will themselves verify the airline’s operations and passenger services.
• Based on the feedback received from passengers, orders have been given to immediately rectify any deficiencies found.

Union Civil Aviation Minister Ram Mohan Naidu has also made it clear in Parliament that this problem was due to the airline’s own crew management and planning mistakes and not due to any technical fault. He has also assured that there will be no compromise on the safety of passengers.

Why is the CEO’s chair in danger?

The top management of Indigo is being held directly responsible for this entire crisis.

• On December 6, DGCA had issued a ‘show cause notice’ to IndiGo CEO Peter Albers and COO Isidro Porcaras.
• The notice asked why action should not be taken against them for such a huge lapse in operational planning.
• Due to this crisis, about 1,600 flights were canceled on 5 December.
• IndiGo’s on-time performance (OTP) fell to just 68% in November from 84% in October, which is a huge decline.

Analysts believe that this notice may also affect the senior leadership position of IndiGo.

Now the airline is claiming improvement

Amid government pressure, IndiGo on Monday (December 8) claimed major improvements in its operations.

• The airline says that on December 8 it operated more than 1,800 flights, while on December 7 this figure was 1,650.
• IndiGo has also claimed that its on-time performance has improved to 90%.
• The company says that now the number of flight cancellations has reduced and passengers are being informed about it in advance.

On one hand there is increasing pressure from the government, while on the other hand Indigo is making claims of improvement. But this entire incident has made it clear that playing with the convenience of passengers will no longer be tolerated and the airlines will have to understand their responsibilities.