We only get an apology when the flight is cancelled, but the airlines in Europe are left out of pocket.

News India Live, Digital Desk: These days there is chaos at the airports of the country. Indigo flights are continuously getting delayed or cancelled. Passengers are sitting on the ground waiting for hours. Seeing this scene, aviation experts have been reminded of an incident from 2017, when a famous European airline had made a similar mistake, but the outcome was very different.

talking is happening Ryanair of. It is a very big airline in Europe. The same thing happened with this company in 2017 which is happening with Indigo today.

What happened in 2017?

Ryanair had a shortage of pilots (rostering error). The result was that within 6 weeks the company received approx. 2000 flights canceled Had to do. The plans of lakhs of passengers were ruined. Anger was there as well as here too, but the difference is in the ‘punishment’.

Europe’s strict law (EU 261)

Travelers’ rights are very strong in Europe. There EU 261 Law Let’s go.
Under this, if the airline cancels the flight due to its fault (such as lack of pilot or management lapse), then it has to pay compensation to the passenger.

In 2017, Ryanair had to compensate passengers for this mistake. 25 million euros (As of today approximately more than Rs 200 crore) had to be paid. Yes, not just a refund of the flight, but a separate huge compensation for mental distress.

Where do we stand in India?

Now let’s come back to our country. in india DGCA The (Directorate General of Civil Aviation) rules are slightly different. Here, if the weather is bad (eg there is fog now) or there are ‘exceptional circumstances’, the airline is not obliged to pay compensation.

If the flight is canceled due to the fault of the airline and you are not informed on time, there is a provision for compensation here too, but it is not in lakhs like in Europe. Airlines frequent travelers:

1. Gives rebooking ticket on another flight.
2. Or refund the entire money.
3. If there is a long wait, they offer tea and snacks.

I wish the rules were strict here too!

The Ryanair incident forces us to think that there should be more stringent laws in favor of Indian passengers. Imagine, if European rules were applicable in India, airlines would probably have been more cautious about their service. At present, Indigo passengers are considering it a blessing to get the refund.

Next time you’re waiting for hours at an airport, remember that somewhere in Europe, notes are counted!